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GIL HelpDesk

Submissions from this form create a USG Service Desk ServiceNow ticket. Please clearly describe the issue and include example links, bibliographic IDs, error messages, reproduction steps, and screenshots where applicable.

You may also call the USG Service Desk at 888-251-2644.

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Attach up to three files. Accepted types: GIF, JPG, PNG, TXT, DOC, DOCX, PDF, XLS, XLSX, CSV, and ZIP.

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After-hours emergencies

For an outage or another issue requiring immediate attention outside normal business hours, call the USG Service Desk at 888-251-2644 and follow the recorded instructions for an after-hours callback. Non-emergency reports will be handled the next business day.

See the USG Service Desk after-hours support instructions for current details and alternate contact options.